Refund Policy

Last updated: 29 August 2026

This policy explains how refunds work for HelpDeskAI purchases. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders; Paddle provides all customer service inquiries and handles returns.

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to both subscription plans (Starter, Growth, Pro) and credit top-up packs.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team at support@helpdeskai.cloud and we will process the request for you. Please include the email address used for the purchase and the order date.

3. Subscriptions

You may cancel your subscription at any time from the Billing page. Cancellation stops future renewals; you keep access to your plan until the end of the current paid period. If you request a refund within 30 days of the initial purchase (or a renewal), the refunded period ends when the refund is processed and remaining credits from that period are removed.

4. Credit top-ups

Credit top-up purchases are refundable within 30 days of purchase. When a top-up is refunded, the corresponding credits are removed from your organization's balance; if some credits have already been consumed, we may deduct the used portion from the refunded amount.

5. What happens after a refund

Once a refund is approved by Paddle, the amount is returned to your original payment method, typically within 5–10 business days depending on your bank. Your organization remains accessible; if a refunded subscription was your active plan, your organization moves to the free/suspended state described in our Terms of Service.

6. When refunds may be declined

We may decline a refund request made after the 30-day window, in cases of abuse, fraud, or violation of our Terms of Service or Meta's WhatsApp policies. Statutory consumer rights in your country are not affected by this policy.

7. Contact

This policy is operated by GETMEPAID DIGITAL SOLUTIONS. Questions about refunds can be raised via paddle.net, the in-app support form, or support@helpdeskai.cloud.